Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the shipping timeframe for premium sports equipment?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I know if a piece of equipment is the right fit for me?
Each product page features a detailed sizing chart and performance guide. If you are still unsure, our expert consultants are available via live chat to help you select the perfect gear for your skill level.
What is Pristine Marketplace's return policy on used gear?
We offer a 30-day satisfaction guarantee. Items must be returned in their original packaging; however, we understand that some equipment must be tested. Please refer to our 'Trial Policy' for specific details on footwear and rackets.
Are the products sold on Pristine Marketplace authentic?
Absolutely. We partner directly with authorized distributors and top-tier sports brands to ensure that every item in our inventory is 100% authentic and backed by a manufacturer warranty.
Do you offer team or bulk order discounts?
Yes, we provide specialized pricing for schools, local clubs, and professional organizations. Please contact our corporate sales team through the 'Bulk Orders' page for a custom quote.
How can I track my order once it has been placed?
Once your order ships, you will receive an email containing a unique tracking number and a link to our real-time tracking portal where you can monitor your gear's journey.