Returns & Exchanges
At Pristine Marketplace, we want you to be fully satisfied with your athletic gear, which is why we offer a 30-day window for returns on all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our streamlined process ensures you get back to your training as quickly as possible.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the sports equipment or apparel you wish to return.
Print Your Label
After your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit back to our warehouse.
Pack Your Gear
Place the items in their original boxing with all tags attached, ensuring the equipment is securely padded to prevent damage during shipping.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing